Get in Touch With Us
Whether you have a question about something you read here, want to flag an error, or have a suggestion for a topic we have not yet covered, this page explains the best way to reach us and what happens once you do.
How to Reach the Team
Email is the most reliable way to contact us. Every message is read by a real person, and we aim to reply within two working days. Write to us at [email protected].
To help us respond as quickly and usefully as possible, please give us a brief outline of your enquiry in your opening lines — for example, whether you are writing about a specific page, a factual concern, a partnership proposal, or something else entirely. The more context you provide upfront, the faster we can get the right answer back to you.
What You Can Write to Us About
We welcome all kinds of messages. The most common reasons readers get in touch include:
- Content questions — If something on our site is unclear or you would like more detail about a topic, we are happy to help where we can.
- Accuracy and corrections — We take the quality of our information seriously. If you have spotted something that looks out of date, incomplete or incorrect — whether on our casino reviews, bonus details, payment information or anything else — please let us know. We will investigate promptly and update the page where needed.
- Suggestions and new topics — Covering what NZ players actually want to know is the point of this site. If there is a topic, casino type or feature you feel we have not addressed, tell us and we will consider it for future content.
- Editorial and partnership enquiries — If you represent an organisation and would like to explore working with us, please introduce yourself and describe what you have in mind. We review all approaches and respond to those that are a genuine fit.
- Responsible gambling concerns — If you or someone close to you needs support in relation to gambling, please mention this in your message. We will point you toward appropriate resources in New Zealand without delay.
What to Expect After You Write to Us
When your message arrives, a member of our team reads it in full. We do not use automated replies as a stand-in for a real response — you will hear from an actual person who has engaged with what you wrote.
Our standard response window is two working days. During particularly busy periods it may take a little longer, and we appreciate your patience. We do follow up on every message, so if you have not heard from us after three working days, it is worth checking your spam folder before writing again.
Our Commitment to Accuracy
The reviews, guides and comparisons on this site are researched and reviewed with NZ players in mind. We cover offshore casino operators available in New Zealand, including their licensing, bonuses, pokies, payment options and responsible-gambling tools. Our aim is to keep that information current and factually grounded.
Reader feedback is one of the most effective ways we stay on top of changes — bonus terms shift, payment methods come and go, and licensing details can be updated. If you notice anything that no longer reflects reality, we genuinely want to know.
We also want to be clear about how this site works commercially: some of the casinos covered on our pages have a commercial relationship with us, and we may earn a commission if you visit them through our links. That relationship does not determine how operators are assessed or ranked. Our editorial process and the views expressed on this site remain independent.
Responsible Gambling Resources in New Zealand
If your enquiry relates to problem gambling — for yourself or for someone you know — the following services provide free, confidential support to people in New Zealand:
- Problem Gambling Foundation of New Zealand — helpline and face-to-face support across the country.
- Gambling Helpline — available 24 hours a day, seven days a week, for anyone affected by gambling harm.
- Lifeline Aotearoa — general crisis and mental health support available around the clock.
You do not need to include your name or contact details when reaching out to any of these services. If you write to us about a responsible gambling concern, we will respond with care and discretion, and direct you to the most relevant resource for your situation.
A Note on What We Cannot Help With
We are an independent comparison and review site, not a casino operator. We are not in a position to assist with account queries, deposit or withdrawal issues, bonus disputes or any matter that requires access to a player account. For those concerns, the relevant casino's own customer support team is the right point of contact.
Thank you for visiting this page. We look forward to hearing from you.